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Firstly I agree with most of the reviews and found the Pro system fairly easy plug and play and the features for the most part functioning as advertised. That said one feature is not working properly and this is attested to by everyone who has checked it on Netgear's own Arlo forums: The two way audio does NOT in fact function usably from 90% of client devices. Specifically, as of late Oct 2016, latest firmware, the output from the camera's speaker is extremely low volume.
I tested it on all four cameras and max output at 100% is 20 to 21 dB at one meter/yard, which is a whisper, for practical purposes, barely audible to inaudible. By contrast my Arlo Q Plus camera speaker output is 45 dB at one yard. On the Arlo forums it turns out the only people who are not having this serious problem are persons who use a laptop. Everyone else has the issue. The client devices on the Pro box, the only client deivces pictured in fact are iphones which do not work properly for two way audio. The video promotional material is iPad, which also does not work.
The website client dives are ipad and iphone. So the initial Netgear response that 'not all client devices can be expected to work' is kinda bogus, since all the client devices they themselves picture as examples are the ones currently not working for this heavily promoted feature. I have good confidence they will address the issue. But if you are buying for that feature to use on your iphone, ipad, or most android phones, I woudl wait until you see reports on Netgear's Arlo forums that it in fact has been addressed.
As I noted all the other features work well. Compared to my older Arlo system the rechargable batteries promise to end the only real downside. The motion detection is still imperfect and delayed, but is substantially improved. We installed all four cameras outside, two in the front and two in the back.
Everything set up perfectly and worked perfectly. For ten hours. Then contact with a camera was lost. I couldn't find much on the Arlo website to guide me through a fix, so I called customer service. I was told that the problem was either the battery or the camera. So I charged the battery and three hours later it was working fine. For ten hours.
Then the same thing happened- no signal from that camera. I called customer service again and they wanted me to switch batteries with one of the other working cameras. I pretty much told them that I am not a beta tester for their product and that they should send me a new battery and we'll work from there. They eventually agreed (the battery was delivered ten days later- to the wrong address!). In the meantime I would have to climb a ladder to reach the camera, bring it inside, and charge the battery. Then, a week after installation, another camera went offline. A call to customer service couldn't restore it.
So it was given yet another 'case number' and I heard nothing from them for two days. Meanwhile throughout all of the Arlo Pro malfunctions, I noticed that the remaining cameras were rapidly losing battery charge. Also, I kept on getting messages that the batteries were too cold to recharge on all cameras. Another email message was that the other batteries were running low.
I suspect that for exterior applications these cameras should be restricted to Southern California - type weather conditions and should be no more than fifty feet from the base station. They sure as heck don't function properly in my modest suburban New York home. Another minor aggravation is the latency in video monitoring. Sometimes (not all the time, to be fair) as much as twenty seconds passes before recording starts. Also, logging onto the system is restricted to one user at a time. I kept on getting 'bumped' when my wife logged in from another source. I've only briefly hinted at my troubles with their customer service. 50 Greats For The Piano Yamaha Pdf Service.
Suffice it to say that my continued ownership of this product is very much in doubt. I truly wanted to like the Arlo Pro; the video quality, even at 50% of maximum quality, is outstanding. But that's it. All of the glowing reviews on this site for this system have me mystified. Arlo Pro is advertised to work in low temperature indoor/outdoor, but even with outside temperature in 50's its starting showing message that charging has been paused due to low battery temperature.